Grapple Flow is operated by HMK Co. ("we," "us," "our"). This Privacy Policy explains how we collect, use, and protect your information when you use the Grapple Flow mobile app and the website at grappleflow.net (together, the "Service").
Questions? Email support@grappleflow.net.
When you create an account, we collect:
We store the data you create inside the app, including:
This data is yours. We do not analyze it for advertising or sell it to third parties.
When you subscribe or make an in-app purchase, the transaction is processed by Apple and verified by RevenueCat (our subscription management provider). We receive your subscription status (active / lapsed / never-purchased) but never see your payment card, Apple ID password, or billing address.
When the app encounters an error, we record what went wrong (the error message, where it happened in code, and basic device info such as iOS version and app build) so we can fix it. Crash records include your account ID so we can tell whether the same user is hitting the same problem repeatedly. They do not include training content, messages, or passwords.
We do not use your data to train any AI model.
We share information only with the service providers that make the app work, and only what's needed for them to do their job:
We do not sell your personal information. We do not share it with advertisers, data brokers, or analytics platforms beyond what's listed above.
We keep your account and training data for as long as your account is active. If you delete your account, we delete your data from our systems within 30 days, except where we are required to keep transaction records for tax or accounting purposes (typically up to 7 years for purchase receipts).
Crash logs are automatically pruned after 90 days.
You can delete your Grapple Flow account at any time from inside the app:
This permanently removes your profile, training data, journal entries, custom chains, and friend connections. Active subscriptions must be canceled separately through your Apple ID account settings — we cannot cancel them on Apple's behalf.
If you cannot access the app, email us at support@grappleflow.net from the address on your account and we will process the deletion within 30 days.
Depending on where you live, you may also have the right to:
To exercise any of these rights, email support@grappleflow.net.
Grapple Flow is rated 4+ on the App Store and does not knowingly collect personal information from children under 13. If you believe a child under 13 has created an account, please email us and we will delete the account.
Your data is transmitted over HTTPS and stored on Google Cloud (Firebase) infrastructure with industry-standard encryption at rest and in transit. No system is perfectly secure, but we take reasonable steps to protect your data and will notify you if we ever discover that your account was compromised.
Grapple Flow is operated from the United States. If you use the app from outside the U.S., your data will be transferred to and processed in the U.S. and other countries where Firebase and RevenueCat operate.
We will update this page when this policy changes. Material changes (anything that expands what we collect or how we use it) will be announced inside the app at next launch. Continued use of the Service after changes take effect means you accept the updated policy.
Questions about this policy or your data?
HMK Co.
Email: support@grappleflow.net
Web: grappleflow.net